T-System, Inc.

T SystemEV Support

Technical Services provides dedicated support during T-SystemEV implementation and remote round-the-clock technical support for licensed modules thereafter.

The T-SystemEV has a combined uptime of 99.99 percent, measured by the length of time T-SystemEV has run without downtime caused by T-SystemEV software issues.

Account Management

Project Services manages the ongoing business relationship with the client after implementation and serves as the client voice within T-System. Each client facility is provided access to a T-System Account Manager to ensure a continuous and streamlined communication process. Their key functions are to:

• Maintain an open and efficient communication pathway between the appropriate contacts of the client facility and T-System
• Notify the client of the status of requests and timelines for completion
• Disseminate knowledge to client facilities regarding new product releases, upgrades, and development milestones as they become commercially available

Notice of End of Product Lifecycle For T-Scan/T-Scan Viewer and T-Printer Software Products

As of Dec 31, 2004, all software development for T-Scan and T-Printer has ceased. T-System will discontinue support for the T-Scan and T-Printer products on Dec 31, 2005.

If your facility currently uses T-Scan or T-Printer, please contact our Sales Team at (800) 667-2482 to schedule a web-based seminar that will allow you to explore the available alternative solutions, such as:

Replacing T-Printer with Adobe Portable Document Format (PDF) images: Our Template Services Department now delivers templates in Adobe Portable Document Format (PDF), eliminating the need for T-Printer. If you have not received your templates in PDF format, please contact the Template Services Department at (800) 667-2482 to initiate a request.