Industry Experts

Robert Hitchcock , M.D., FACEP, Chief Medical Informatics Officer, Vice President, T-System

Robert Hitchcock, M.D., FACEP, Chief Medical Informatics Officer, Vice President and General Manager, Physician Solutions

Topics: Meaningful Use, regulatory issues, clinical decision support, medical decision making, freestanding ERs, ACOs

Dr. Hitchcock has more than 20 years of experience in healthcare and is a practicing emergency physician at First Choice Emergency Room. Past accomplishments have included training basic and advanced life-support EMS providers and being recognized for excellence in teaching internal medicine residents. He is a nationally recognized Meaningful Use expert, an active member of the HIMSS Physician Committee and other HIMSS subcommittees advocating usability and responding to regulatory issues and an EDPMA board member. Hitchcock has been featured in numerous publications, including Healthcare Management Technology,, Becker’s Hospital Review, HIMSS Clinical Informatics News, HIStalk, The Informer and the EDPMA ED Newsleader. He is also a regular presenter on HITECH Answers’ Healthcare Now Radio podcasts.
Linda Denton, RN, Senior Revenue Cycle Executive, T-System

Linda Denton, Senior Revenue Cycle Executive

Topics: ICD-10, coding, reimbursement, ACEP coding methodology

Denton provides strategy and guidance to clients seeking to achieve optimal reimbursement. She carries more than 30 years of experience in emergency medicine reimbursement processes and regulations. Denton is a Certified Compliance Professional and serves on the EDPMA coding and documentation committee. She has been featured on the HFMA Revenue Cycle Forum.
Molly Golson, RN, Regional Sales Executive, T-System

Molly Golson, RN, Regional Sales Executive

Topics: Healthcare management, HIPAA, informatics, CPOE, patient engagement

Golson is a registered nurse with years of experience working as a clinical nurse specialist and later as an assistant ED director. Golson has an engaging presentation style and talent for communicating to both small and large groups in healthcare settings. An avid blogger, she contributes frequently to the Glen Rose Reporter and The Informer.
Robert Langdon, M.D., Co-founder and Board-of-Directors Member, T-System

Robert Langdon, M.D., Co-founder and Board-of-Directors Member

Topics: Entrepreneurs, innovation, emergency medicine best practices, healthcare policy and trends
Dr. Langdon is a Board-Certified emergency physician and co-founder of T-System Inc. Having retired from day-to-day operations of the company, he remains involved on the T-System board of directors and assists with trial implementations in countries across the globe. Dr. Langdon also resides on the Texas Kidney Foundation board of directors and is an active member of the North Texas Angel Network providing investment, due diligence and guidance to early-stage entrepreneurs. Dr. Langdon received his Doctor of Medicine from the University of Manitoba.
Kathy Mace, RN, SANE-A, Performance Optimization Expert, T-System

Kathy Mace, RN, SANE-A, Performance Optimization Expert

Topics: Nursing, operational performance, benchmarking, quality, Joint Commission standards, KPI measurement

Mace is an energetic, problem-solver who specializes in providing consultation and guidance to clients for clinical, operational and financial performance measurement. With years of varied experience as a sexual assault nurse examiner, clinical IT analyst and ED nurse manager, Mace brings a unique perspective to ED departments across the country. Mace’s written contributions can be found on The Informer.
Karl DeFord, RN, ENS, Education Specialist, T-System

Karl DeFord, RN, ENS, Education Specialist

Topics: Nursing best practices, The Joint Commission, documentation training

DeFord provides training to ED physicians, nurses, coders and risk managers regarding T-System products’ use and effect on documentation, reimbursement and risk management. With more than 18 years of experience as an ED nurse and physician extender, he understands the front-line challenges of emergency care. DeFord has written numerous articles on topics ranging from nursing best practices, patient care quality to regulatory compliance in The Informer.
Robin Shannon, BSN, MN, MBA, Director of Performance Solutions, T-System

Robin Shannon, BSN, MN, MBA, Vice President and General Manager, Documentation Solutions

Topics: Nursing, operational performance, care coordination, ROI, lean healthcare

Shannon combines her clinical expertise with a business background to optimize patient care and profitability. She has held a variety of leadership roles in the healthcare industry, including owning her own physician practice management consulting firm. Shannon has spoken at HFMA’s national ANI conference and is a regular contributor to The Informer.
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