Client Excellence

We are proud to recognize the six winners of the third annual T-System Client Excellence Awards, chosen from more than 1,900 facilities nationwide that use T-System solutions. The awards recognize hospitals and primary and urgent care clinics that have partnered with T-System most effectively to improve their quality of patient care, operational processes and financial results.

The award recipients are:

• Baptist Health
  Louisville, Ky. – winner for Multi-Stakeholder Impact with an EDIS
  The organization skillfully executed electronic health record (EHR) implementations at five emergency departments (EDs) in 15 weeks. In 2011, Baptist successfully attested to Stage 1 Meaningful Use with EV™ to obtain $13 million in federal stimulus funding. Additionally, the health system’s five EDs decreased the patient length of stay by 6 percent and the admit decision to disposition time by 21 percent on average.
• Commonwealth Health Corporation
  Bowling Green, Ky. – winner for Bottom Line Transformation
  After implementing recommendations made from the RevCycle+™ coding optimization service, this client achieved a 28 percent overall increase in reimbursement at three ED locations, despite patient volume remaining relatively flat.
• Good Samaritan Hospital
  Kearney, Neb. – winner for Community Health Leadership
  Also a 2010 T-System Client Excellence Award winner for Nursing Care Efficiency, the Good Samaritan Hospital ED is recognized once again. The ED is spearheading a project to reduce alcohol-related trauma and abuse by documenting on T Sheets^® the time and location of a patient's most recent alcohol consumption. The ED's collaboration with local law enforcement and community agencies will identify and raise awareness of establishments that serve alcohol to minors or over serve patrons.
• NetMD Business
  Livonia, Mich. – winner for ED Risk Mitigation
  In addition to improving revenue with RevCycle+ coding services, NetMD Business audited physician documentation with T Sheets to provide objective peer review and targeted education and training. Expected benefits and outcomes of the program include improved physician documentation, patient satisfaction and opportunities for increased reimbursement, which is expected to reduce medical malpractice.
• Hardin Memorial Health
  Elizabethtown, Ky. – winner for Superior Patient Volume Management
  Three months after going live with EV, Hardin Memorial Health reported substantial success with key performance indicators. With 100 percent physician adoption, the ED decreased its average door-to-room time by 22 percent (45 minutes to 35 minutes) and the average length of stay by 13 percent (216 minutes to 187 minutes).
• Dosher Memorial Hospital
  Southport, N.C. – winner for Rapid Process Improvement with an EDIS
  This critical access community hospital successfully used reporting and analytics tools to streamline ED processes and improve clinical documentation. In addition, the hospital used EV to monitor its key performance indicators to improve patient care and benchmark its performance.

As part of the 2012 Client Excellence Awards program, T-System will make a donation to a hospital foundation or charity on behalf of each organization. Winners will also receive a commemorative plaque and special recognition at the 2013 T-System linkED emergency care conference.

Congratulations to our winners!