The Informer Monthly
February 2013
Healthcare Management at Their Fingertips

Improving Patient Outcomes, Engagement and Satisfaction

iTriageMore than half of Americans now own a smartphone, and they are increasingly relying on them to easily and conveniently seek medical information at the time of medical need, manage their health, manage their family's health and access healthcare providers. In fact, consumers have come to expect the same level of convenience and control in managing their health that they experience in other service industries. They dread long wait times, a lack of information, and complex check-in procedures.

Convenient Mobile Healthcare Management
iTriage, T-System's mobile consumer and patient healthcare management partner, simplifies healthcare management for your prospective and existing patients. iTriage's mobile and online healthcare app helps people make appropriate healthcare decisions and better manage their health. It engages consumers at their time of medical need on the devices they are familiar with and already using. With 24/7 access to a single healthcare management source, people can use iTriage to check symptoms, learn about your services and specialties, check wait times, book physician appointments and even notify the ED that they are on their way, all from the palm of their hand, iPad or computer. Easy-to-use tools engage and inform consumers and allow them to instantly connect with your facility when they need care, creating better patient experience.

Check symptoms
Search the symptom database by selecting part of body or by browsing alphabetically. Select from male or female avatars.
Learn about possible causes
Discover what conditions might be causing the symptoms, or browse an extensive database of conditions. Read about treatments, including procedures and medications.
Determine appropriate action
Find out if a trip to the ED is necessary, or if an urgent care or retail clinic might be a better alternative. Learn what specialists are appropriate.
Locate and compare nearby care options
Find nearby hospital EDs, physicians, urgent cares, retail clinics, pharmacies, outpatient clinics and more. Check hospital ER wait times, sort physicians by distance or ratings, see facilities and offices on maps, and more.
Contact and visit a provider
Check-in to EDs and urgent cares prior to arrival, set appointments with physicians, make phone calls, visit websites, get turn-by-turn directions, and more.
Manage personal health
The iTriage app also features "My iTriage" - a place to store personal health information and retrieve it on-the-go.
  • Access personal health records
  • Connect to physicians
  • Manage appointments
  • Store medication info
  • Access family members' health information
iTriage phones

How iTriage Helps People Manage Their Health

For Emergencies
"Seriously, you saved my husband's life when he had a stroke, didn't recognize the not-so-normal symptoms and he didn't want to go to the hospital. From symptom to "find emergency care" – 5 stars without a doubt."

Managing Family Members' Health
"Perfect!!! Father of three boys and this is just perfect for everyday rough and tough boys. No need to check Google for answers or books. Have all I need right in the palm if my hand."

"As a mother, I find this app very useful helping me treat symptoms and also checking out any medications the doc prescribed."

Travelers' Health Management Tool
"We travel a lot for sports and this is the best tool with injuries and other illness while on the road."

Healthcare Professionals Helping Patients Manage Their Health
"Our partnership with iTriage allows us to provide our patients with the resources and technology to make actionable healthcare decisions when they have a medical need."

– Darcy Craven, COO and Interim CEO, Carolinas Hospital System

"Use of the iTriage application will greatly benefit the general public because it will enable them to find timely emergent and urgent care with just the tap of a finger."

– Dr. Richard Tovar, Emergency Department Medical Director,
Beaver Dam Community Hospital

"Our partnership with iTriage allows us to provide a valuable resource to the members of our community by increasing access to medical care and information."

– Dr. William Maloney, Advocate Condell's Department of Emergency
Medicine Chair, Advocate Condell Medical Center

The Informer