Black Book Report 2019 Survey


Black Book Market Research annually evaluates leading healthcare software and service providers across 18 operational excellence key performance indicators completely from the perspective of the client experience. Independent and unbiased from vendors’ influence, over 646,000 healthcare IT users are invited to contribute. Below is a summary of the results from Black Book's 2019 Emergency Department Information Systems (EDIS) report.
Download a full copy of the report




Top Overall Vendor: T-System

Top Functional Subset Honors

Comprehensive end-to-end EMR vendors are defined as being comprised of four surveyed functions. T-System was ranked as the top vendor in the following two of the four functions:

  • Patient Data Management/Electronic Health Records
  • Decision Support/Population Health Analytics
10 out of 18
number one rankings for T-System in operational excellence criteria

Full list of #1 rankings:

The surveyed measured vendors across 18 key performance indicators, defined below.

T-System ranked within top 4 of every individual key performance indicator.

Q1. Strategic Alignment of Client Goals MU VBC MACRA
Q2. Innovation & Optimization
Q3. Training
Q4. Client relationships and cultural fit
Q5. Trust, Accountability, Transparency, Ethics
Q6. Breadth of offerings, client types, delivery excellence
Q7. Deployment and outsourcing implementation
Q8. Customization
Q9. Integration and interfaces
Q10. Scalability, client adaptability, flexible pricing
Q11. Compensation and employee performance
Q12. Reliability
Q13. Brand image and marketing communications
Q14. Marginal value adds and modules
Q15. Financial & Managerial Viability
Q16. Data security and backup services
Q17. Support and customer care
Q18. Best of breed technology and process improvement
0.00-5.79 5.80-7.32 7.33-8.70 8.71-10.00



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