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T System EV™: Black Book TOP OVERALL AMBULATORY EHR EMR VENDOR
Black Book Report 2020 Survey
Black Book Market Research annually evaluates leading healthcare software and service providers across 18 operational excellence key performance indicators completely from the perspective of the client experience. Independent and unbiased from vendors’ infuence, over 646,000 healthcare IT users are invited to contribute. Below is a summary of the results from Black Book's 2020 Emergency Department Information Systems (EDIS) report.
Top Overall Vendor:
T-SYSTEM
─── ⦿ ───
13 out of 18
number one rankings for T-System in
operational excellence criteria
Full list of #1 rankings:
Top Functional Subset Honors
Comprehensive end-to-end EMR vendors are defined as being comprised of
four surveyed functions. T-System was ranked as the top vendor in the
following two of the four functions:
Patient Data Management/Electronic Health Records
Decision Support/Population Health Analytics
number one rankings for T-System in
operational excellence criteria
Full list of #1 rankings:
Top Functional Subset Honors
Comprehensive end-to-end EMR vendors are defined as being comprised of
four surveyed functions. T-System was ranked as the top vendor in the
following two of the four functions:
Patient Data Management/Electronic Health Records
Decision Support/Population Health Analytics
The surveyed measured vendors across 18 key performance indicators, defined below.
T-System ranked within top 4 of every individual key performance indicator.
Strategic Alignment of Client Goals MU VBC MACRA
Innovation & Optimization
Training
Client relationships and cultural fit
Trust, Accountability, Transparency, Ethics
Breadth of offerings, client types, delivery excellence
Deployment and outsourcing implementation
Customization
Integration and interfaces
Scalability, client adaptability, flexible pricing
Compensation and employee performance
Reliability
Brand image and marketing communications
Marginal value adds and modules
Financial & Managerial Viability
Data security and backup services
Support and customer care
Best of breed technology and process improvement
T-System ranked within top 4 of every individual key performance indicator.
Q1.
Strategic Alignment of Client Goals MU VBC MACRA
Q2.
Innovation & Optimization
Q3.
Training
Q4.
Client relationships and cultural fit
Q5.
Trust, Accountability, Transparency, Ethics
Q6.
Breadth of offerings, client types, delivery excellence
Q7.
Deployment and outsourcing implementation
Q8.
Customization
Q9.
Integration and interfaces
Q10.
Scalability, client adaptability, flexible pricing
Q11.
Compensation and employee performance
Q12.
Reliability
Q13.
Brand image and marketing communications
Q14.
Marginal value adds and modules
Q15.
Financial & Managerial Viability
Q16.
Data security and backup services
Q17.
Support and customer care
Q18.
Best of breed technology and process improvement
| 0.00-5.79 | 5.80-7.32 | 7.33-8.70 | 8.71-10.00 |
