Q1.
Strategic Alignment of Client Goals MU VBC MACRA
Q2.
Innovation & Optimization
Q3.
Training
Q4.
Client relationships and cultural fit
Q5.
Trust, Accountability, Transparency, Ethics
Q6.
Breadth of offerings, client types, delivery excellence
Q7.
Deployment and outsourcing implementation
Q8.
Customization
Q9.
Integration and interfaces
Q10.
Scalability, client adaptability, flexible pricing
Q11.
Compensation and employee performance
Q12.
Reliability
Q13.
Brand image and marketing communications
Q14.
Marginal value adds and modules
Q15.
Financial & Managerial Viability
Q16.
Data security and backup services
Q17.
Support and customer care
Q18.
Best of breed technology and process improvement
|
0.00-5.79 |
|
5.80-7.32 |
|
7.33-8.70 |
|
8.71-10.00 |