T System EV™: Black Book TOP OVERALL AMBULATORY EHR EMR VENDOR
6th Straight Year!!!












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Black Book Report 2020 Survey


Black Book Market Research annually evaluates leading healthcare software and service providers across 18 operational excellence key performance indicators completely from the perspective of the client experience. Independent and unbiased from vendors’ infuence, over 646,000 healthcare IT users are invited to contribute. Below is a summary of the results from Black Book's 2020 Emergency Department Information Systems (EDIS) report.

Top Overall Vendor:
T-SYSTEM
─── ⦿ ───

13 out of 18
number one rankings for T-System in
operational excellence criteria


Full list of #1 rankings:


Top Functional Subset Honors
Comprehensive end-to-end EMR vendors are defined as being comprised of
four surveyed functions. T-System was ranked as the top vendor in the
following two of the four functions:

Patient Data Management/Electronic Health Records
Decision Support/Population Health Analytics
The surveyed measured vendors across 18 key performance indicators, defined below.
T-System ranked within top 4 of every individual key performance indicator.


Q1.


Strategic Alignment of Client Goals MU VBC MACRA

Q2.


Innovation & Optimization

Q3.


Training

Q4.


Client relationships and cultural fit

Q5.


Trust, Accountability, Transparency, Ethics

Q6.


Breadth of offerings, client types, delivery excellence

Q7.


Deployment and outsourcing implementation

Q8.


Customization

Q9.


Integration and interfaces

Q10.


Scalability, client adaptability, flexible pricing

Q11.


Compensation and employee performance

Q12.


Reliability

Q13.


Brand image and marketing communications

Q14.


Marginal value adds and modules

Q15.


Financial & Managerial Viability

Q16.


Data security and backup services

Q17.


Support and customer care

Q18.


Best of breed technology and process improvement


Table
0.00-5.79 5.80-7.32 7.33-8.70 8.71-10.00


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